Skip to content

Access to information

PAIA manual

How to request records from the practice under the Promotion of Access to Information Act, 2000.

Draft for the practice to review and approve before the site goes live.

1. About this manual

This manual explains how to ask the practice of Dr Johan Jordaan for records it holds, as required by section 51 of the Promotion of Access to Information Act, 2000 (PAIA).

2. Contact details

3. The Information Regulator’s guide

The Information Regulator publishes a guide on how to use PAIA. You can get it from inforegulator.org.za.

4. Records the practice holds

  • Patient records: personal details, medical history, consultation notes, test results and correspondence with referring doctors
  • Accounts: medical aid details, invoices and payments
  • Staff records: employment contracts and payroll
  • Practice records: registrations, contracts with suppliers and tax records

5. How to make a request

Use Form 2 (Request for Access to Record), available from the Information Regulator’s website, and send it to the Information Officer by email or hand it in at the rooms. Say which records you want, and how you would like to receive them.

Patients asking for their own medical records can contact the rooms directly.

6. Fees

PAIA allows a request fee and an access fee for some requests. We’ll tell you the fee before we process your request.

7. Personal information under POPIA

For how we process personal information, who we share it with and your rights, see our privacy policy.

8. Availability

This manual is available on this website and at the rooms.

Back to top